Microsoft Certified Desktop Support Technician (MCAS)
Registration Fees: $ 100.00
Books & Supplies: $ 0.00
STRF(Students Tuition Recovery Fund): $ 0.00
This program prepares students to support users and troubleshoot desktop applications and operating systems. Students will learn Prove you have the expertise to configure, manage, and maintain a Windows 7 enterprise system.
This course is intended for those interested in pursuing careers as help desk specialists, PC technicians, or PC/desktop support specialists.
Students must be familiar with the personal computer.
376 Clock Hours, 21 Weeks
|Program Name||Clock Hours|
|Installing, Upgrading, and Migrating to Windows 7||60/39/21|
|Configuring Disks, Device Drivers, File Access and Printers||75/49/26|
|Configuring Network Connectivity and Troubleshooting Network Issues||75/49/26|
|Optimizing and Troubleshooting Performance and Maintaining Windows 7||70/46/24|
|Securing Windows 7 Desktops||96/62/34|
Upon completion of this program, graduates will be able to
- support end users in a Microsoft Office and Windows environment.
- support and troubleshoot desktop applications.
- support and troubleshoot operating systems.
- troubleshoot desktop application
- configure and manage desktop environment
Requirements For Program Completion
To successfully complete this program, students must maintain a minimum average of at least 70% or C.